Support

Choose a compatible tag, follow the activation instructions supplied with it and complete your pet’s profile. The details available to a finder are controlled through your profile settings.

A finder can normally open a compatible QR tag’s public profile using their phone’s camera or QR scanner; they do not need to create an owner account.

Check that your pet’s public profile and permitted contact details are accurate. Use any lost-pet features available in your account, and contact local rescue services or your microchip provider as appropriate. A smart tag complements, rather than replaces, microchipping.

Only the finder-facing information made available through your public pet profile. Review your privacy and contact preferences before sharing a tag.

Open My Account to review available profile, order and address options. Pet-profile options may also be available inside the InSyncPetz app or connected owner system.

Available tag and pet-management options depend on your account and product. Check your owner account for the current Add Pet or Add Tag options, or contact support if you cannot find them.

For eligible unactivated retail tags, the trial begins when you activate the tag and select a qualifying plan. A payment card is authorised at sign-up, and the selected subscription is charged after seven days unless you cancel before the trial ends. Check the terms shown during activation.

Use the subscription-management options provided in your InSyncPetz account or the relevant payment platform. If you cannot see your plan or cancellation options, contact support before your next renewal.

Some personalised gifts and accessories are one-off purchases. Check each product page and your order summary for the applicable price and whether a subscription is required.